Frequently Asked Questions

We introduce renovation firms after your project scope, budget, and expectations are clarified. Our goal is to reduce misunderstandings by aligning roles and responsibilities before discussions begin.

No. We do not operate as a public directory or browsing platform. Firms are introduced only after you complete a short project questionnaire.

Typically 2–4 firms. We intentionally limit introductions to keep conversations focused and meaningful.

Browsing large lists often leads to price-shopping, confusion, and mismatched expectations. We prioritise fit and clarity over volume.

Yes. Homeowners do not pay to submit enquiries or be introduced to firms.

Not necessarily. Most firms prefer to understand your requirements and scope before providing quotations.

It depends on the firm. Some firms offer complimentary initial consultations, while others may charge a design or consultation fee. Any fees are discussed directly between you and the firm.

No. Firms are introduced based on declared capabilities and project fit. Homeowners should conduct their own evaluations before engagement.

Renovation works are managed directly between homeowners and the engaged firm or contractor. We do not manage construction, site supervision, or renovation payments.

Firms declare their roles and licenses (e.g. design-only or licensed main contractor). Where required, licensed contractors must be engaged for execution. Homeowners should verify suitability for their specific project.

Renovation outcomes depend on many factors including scope clarity, site conditions, and the people involved. Individual experiences may vary.

We limit introductions to maintain quality and fairness. Additional introductions are not guaranteed.

No. Contractual matters, workmanship quality, and disputes are handled directly between homeowners and the engaged parties.

Some firms offer styling or sourcing assistance, which may be scoped separately. Procurement arrangements are agreed directly between homeowners and firms.

Yes. Once introduced, you may communicate directly with the firms.

Our focus is on clarity before commitment, not browsing or volume. This helps reduce misunderstandings later in the renovation process.

We are a structured matching platform that introduces homeowners after project scope, budget, and expectations are clarified. We are not a volume lead marketplace.

Typically 2–6 enquiries per month, depending on capacity and fit. Enquiry volume is intentionally capped.

No. Homeowners may be introduced to a small number of firms.

No. Payment is for consultation access, not project outcomes or awards.

Homeowners complete a structured questionnaire covering property type, budget, scope, timeline, and coordination expectations.

Access is structured using consultation credits rather than unlimited leads. Each enquiry introduced uses one credit. Credits represent access for consultation and discussion, not guaranteed outcomes.

A credit-based approach helps limit enquiry volume, reduce competition per project, and align expectations around quality rather than quantity.

No. Credits are not refundable once an enquiry is introduced.

Credit usage and validity are outlined during onboarding. Details are provided privately after application approval.

Yes. Firms may decline enquiries that are outside scope or unsuitable.

No. Consultation or design fees are determined by each firm.

Firms declare whether they are design-only, design & build (licensed main contractor), or engaging third-party licensed contractors. This information is shown to homeowners.

No. We do not publish public rankings or reviews.

No. Pricing discussions occur directly between firms and homeowners.

No. We do not take a percentage or commission from renovation works.

This platform may not be suitable for firms that want high-volume enquiries, rely on blind quoting, compete primarily on price, or expect free replacements.

Not at this stage. Tools and dashboards may be introduced later as optional paid features.

We provide infrastructure and tools that support clarity and visibility. We do not guarantee rankings or manage advertising campaigns.