Please Read Before Proceeding
Hard Truths
Renovation projects involve multiple parties, changing conditions, and human judgment. This platform exists to improve clarity — not to eliminate reality.
For Homeowners
Hard Truth #1: Renovation outcomes vary
Even with the same firm, outcomes can differ due to site conditions, timelines, material availability, and personnel changes. No platform can guarantee identical results across projects.
Hard Truth #2: Quotes are not directly comparable
Two quotations may differ significantly because of scope interpretation, material assumptions, exclusions, and allowances. A lower price does not always represent the same scope of work.
Hard Truth #3: No introduction platform guarantees workmanship
Workmanship quality depends on individuals, trades availability, and site execution. We introduce firms — we do not control execution.
Hard Truth #4: Roles are often misunderstood
Interior designers, project managers, and contractors have different responsibilities. Confusion around roles is one of the most common causes of disputes.
Hard Truth #5: Communication matters more than design
Many renovation issues arise from misaligned expectations and communication breakdowns rather than design quality alone.
Hard Truth #6: Experiences will differ
Skilled tradespeople age, retire, or change teams. Even reputable firms may deliver different experiences across time and projects.
For Residential Renovation Firms
Hard Truth #1: Access does not guarantee conversion
Payment provides access to homeowner enquiries for consultation and discussion. It does not guarantee project awards or outcomes.
Hard Truth #2: Limited volume is intentional
We cap enquiries to avoid volume-driven behaviour. This platform is not designed for high-throughput or price-competition strategies.
Hard Truth #3: Some homeowners are still deciding
Even after screening, some homeowners may still be exploring timelines, budgets, or options.
Hard Truth #4: Transparency reduces conflict
Firms that clearly disclose scope, roles, limitations, and exclusions experience fewer disputes and smoother engagements.
Hard Truth #5: This platform is not for everyone
Firms seeking high-volume leads, blind quoting, or price-first competition may find other platforms more suitable.
For Commercial Property Owners / Tenants
Hard Truth #1: Approvals drive timelines more than design
Commercial timelines are often determined by approvals (e.g. landlord, MCST, SCDF, BCA, NEA, SFA), not by design speed or contractor availability. Delays at the approval stage are common and outside any single party’s control.
Hard Truth #2: Not all firms handle commercial submissions
Some firms focus on design and coordination, while others handle statutory submissions and site execution. It is the client’s responsibility to ensure that the engaged parties collectively cover authority submissions, compliance, and licensed execution where required.
Hard Truth #3: Budget ranges are wide by necessity
Commercial project costs vary significantly due to fire safety requirements, mechanical & electrical scope, operational constraints, and landlord conditions. Early budgets are indicative, not fixed commitments.
Hard Truth #4: Scope changes are common
Commercial requirements often evolve due to authority feedback, landlord conditions, and operational needs. Variations are a normal part of commercial projects, not an exception.
Hard Truth #5: No platform can guarantee regulatory approval
Approval outcomes depend on regulatory authorities and project compliance. No introduction platform or consultant can guarantee approval results.
Hard Truth #6: Coordination complexity increases risk
Commercial projects involve multiple stakeholders: owners, landlords, consultants, authorities, and contractors. Misalignment between parties is a common cause of delays and disputes.
For Commercial Renovation Firms
Hard Truth #1: Commercial enquiries require compliance readiness
Firms must be prepared to handle authority submissions, documentation, and coordination with landlords and consultants. Projects may not proceed without proper compliance coverage.
Hard Truth #2: Not all enquiries proceed immediately
Commercial clients may be budgeting, awaiting landlord approval, or planning phased works. Access to enquiries does not guarantee immediate project commencement.
Hard Truth #3: Pricing clarity matters more than speed
Commercial clients prioritise scope clarity, compliance understanding, and risk management. Rushed or vague quotations increase dispute risk.
Hard Truth #4: Roles must be explicitly defined
Design, project management, and execution responsibilities must be clearly stated. Assumptions about “who handles what” are a major source of conflict in commercial projects.
Hard Truth #5: This platform prioritises clarity over volume
Firms seeking high-volume, fast-turnover enquiries may find other channels more suitable. Commercial projects benefit from fewer, better-aligned introductions.
Why We State This Upfront
Most renovation conflicts begin with assumptions that were never discussed. We state these realities early so discussions start on clearer ground. If these points feel uncomfortable, this platform may not be the right fit — and that is intentional.